Polo | Caramel

Shipping Policy:

Delivery Time:

Inside Dhaka: Next-day delivery / 2 days.
Outside Dhaka: Delivery within 3 days.

Return Policy:

Inspection upon Delivery:

We encourage customers to inspect their products in front of our Delivery Man upon receipt. If any problems are found, please inform us immediately.

Return Guidelines:

If unable to inspect in front of the Delivery Man, please notify us of any issues within 24 hours of delivery.

To initiate a return, kindly contact our customer service team and provide details of the problem with the product.

Returned items must be in their original condition, unused, and in the original packaging.

Refund/Exchange Process:

Upon verification and approval of the return request, we will facilitate either an exchange or a refund.
Refunds will be processed within 3 business days after the returned item is received and inspected.
Exchanges will be subject to product availability.

Contact Information for Returns:

For any return-related queries or to initiate a return, please contact our customer service team at +8801740-301094

We, Telaa  receive and keep the personal information that you provide to us from time to time when you visit our Website. Our main goal is to give you a safe, efficient, pleasant, and personalized experience. This enables us to offer services and features that are most likely to match your needs, as well as to tailor our website to make your experience safer and easier. More significantly, we collect personal information from our valued customer like you and keep in safe and securely.

Here are some of the ways in which we collect and store your information:  

ⓐ From our website: Any information you enter on our website or give us in any other manner is received and stored by us. We use the information you give us to answer your requests, personalize future purchasing for you, improve our stores, and communicate with you.

ⓑ When you engage with us: When you engage with us, we also save some types of information. For example, we utilize "cookies," and when your web browser accesses gettelaa.com For adverts and other material offered by or on behalf of gettelaa.com on other websites, we acquire certain sorts of information.

ⓒ Chatting and email corresponding: We collect your Name and Email (given by login form) as part of your Telaa account information when you sign up.

If your computer allows such capabilities, we often obtain confirmation when you open an e-mail from Telaar to help us make e-mails more informative and engaging.

As with most websites and mobile applications, your device sends information which may include data about you that gets logged by a web server when you browse our Platform. This typically includes without limitation your device’s Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), the pages you visit on our website and mobile applications and the times of visit, and sometimes a "cookie" (which can be disabled using your browser preferences) to help the site remember your last visit. If you are logged in, this information is associated with your personal account. The information is also included in anonymous statistics to allow us to understand how visitors use our site.

Changes To Your Information:

We don't take the information you give us as gospel. You have complete control over the personal information on your profile and can examine, update, edit, or delete it at any time.

ⓐ To remove your information from our records, please submit a request.

ⓑ Visit the Contact Us page while logged in to Facebook to delete your Facebook login. You should see an option to "Delete Facebook Login" to request that Facebook login be removed from your account.

ⓒ Information about our customers is a valuable element of our business, and we don't sell or handover it to third parties.

When we believe it is necessary to comply with the law, enforce or apply our Terms of Use and other agreements, or protect the rights, property, or safety of gettelaa.com  our users, or others, we release the account and other personal information. Fraud prevention includes exchanging information with other companies and organizations.